2 year warranty

Each MUSE watch has an individual serial number that guarantees its origin and authenticity.
The MUSE warranty covers defects in materials and workmanship for a period of 24 months from the date of purchase.
In order to benefit from this warranty, you must present the completed MUSE warranty card.
We therefore recommend that you keep it in a safe place.
However, if you have lost your warranty card and wish to activate it, your purchase invoice issued by MUSE can be accepted.
Only MUSE customer service can decide on the repair or any other intervention concerning a MUSE watch covered by the warranty.
MUSE reserves the right not to repair or service watches that have been modified or repaired by a dealer or repair centre not authorised by MUSE.

How to trigger the guarantee?

To make use of our warranty service, simply contact our customer service department:
                                                          serviceclient

We will advise you on how to send your watch and what to do.

What is not covered

The MUSE International Warranty does not cover:

1. Defects or damage due to loss, theft, fire or other problems beyond our control.
2. Defects or damage resulting from mistreatment, misuse or accident.
3. Defects or damage caused by improper use (impacts, crushing, moisture for non-waterproof watches, etc.), modifications, handling or repairs not carried out by an authorised MUSE dealer.
4. Defects or damage due to normal wear and tear.
5. Leather, synthetic, rubber... straps.
6. Watches with the original serial number printed on the case removed or illegible, or where part of the original number has been removed, replaced or altered.
7. Routine maintenance and cleaning.

Please note that you will be responsible for the cost of shipping which includes, but is not limited to, postage, insurance and packaging. We recommend that you send all items to us by registered post and that you take out insurance beforehand.

User's manual